Our 14-day promise
If you are not happy with your purchase, you can return it within 14 days of delivery for an exchange or a refund.
What can be returned
- Items must be unused, unwashed and in their original packaging with all tags attached.
- Watches must include the box, manuals and any protective film.
What cannot be returned
For hygiene reasons we cannot accept returns of opened cosmetics, skincare, fragrances or personal-care items unless they arrived damaged or faulty. Sale items marked "final sale" cannot be returned.
How to start a return
- Message us on WhatsApp at +92 329 5790143 or email jiyabazar8296@gmail.com with your order number and the item you want to return.
- We will confirm the return and share the return address or arrange a pickup.
- Pack the item securely in its original packaging.
Refunds
- Once we receive and check your return, we process your refund within 5–7 working days.
- Cash on delivery orders are refunded by bank transfer or mobile wallet (Easypaisa / JazzCash) to the account you provide.
- Original delivery charges are non-refundable unless the item was faulty or we sent the wrong item.
Faulty or wrong items
If you receive a faulty, damaged or incorrect item, contact us within 48 hours of delivery. We will cover the return delivery and send a replacement or full refund — your choice.